How to change password Users will get an email notification to change the password. Click on the link to change the password, please enter your e-mail address and characters showing in the image, then click Next: In the next window, select "I forgot my password" When you arrive at the following screen - "Verification Step 1" - you can select any of the following options for account verification Enter code from my Authenticator app Answer my security questions Call my mobile phone Text my mobile phone Email my alternate email These authentication options would have already been configured when MFA was enabled for your account. For the remainder of this walkthrough, we will proceed as if we selected "Enter code from my authentication app" Enter a new password and confirm the new password in the next window and click finish. Your new password must meet the following complexity requirement: Following character types [Upper case letter (A, B, C, D, etc.), lower case letter (a, b, c, d, etc.), number (1, 2, 3, 4, etc.) and special character ($, #, @, etc.)] Minimum 8 characters in length No easily guessable word or phrase (Hockey, Canada, Calgary, etc.) Your password should now be successfully updated - you will see the following notification: MacBook users, the password has been changed and you do not need to follow the steps below. Windows laptop users, please continue to follow the steps below. After your password has been changed, please connect to VPN (Sophos SSL VPN) using your new password. We recently changed our VPN settings. Please go through the Home Ice Post for new VPN instructions. Once you connect to VPN with the new password, lock your laptop by pressing “Windows+L” keys together. Unlock your laptop with the new password. Disconnect your VPN. Connect VPN with new password. Lock your computer (Windows+L) again with new password. Login to your laptop with new password. Your password will also need to be updated on your mobile device and for the office Wifi (HC-STAFF)